Frequently Asked Questions (FAQ)
General Questions
What is Hostiva.tech?
Hostiva.tech is a global marketplace for AI solutions that connects businesses with cutting-edge artificial intelligence tools and services. We curate high-quality AI products from various vendors and provide end-to-end support for implementation and optimization.
Who can use Hostiva.tech?
Our platform serves a diverse range of clients including small and medium-sized businesses (SMBs), entrepreneurs and startups, digital marketing agencies, corporate teams and enterprises, tech-savvy individuals and professionals, e-commerce retailers, and educational institutions.
How does Hostiva.tech work?
As a multi-vendor marketplace, we partner with reputable AI solution providers who offer their products through our platform. We vet all vendors and solutions to ensure quality and reliability. Customers can browse, compare, purchase, and implement these solutions with our support throughout the process.
What makes Hostiva different from other platforms?
Hostiva stands out through our specialized focus on AI solutions, curated multi-vendor approach, rigorous quality assurance, comprehensive implementation support, customization capabilities, and direct support access via WhatsApp and Telegram.
Products and Services
What types of AI solutions does Hostiva offer?
We offer a wide range of AI solutions including:
- Smart AI Chatbots
- Social Media Growth Automation
- AI-Powered Call Centers
- Tailored CRM Systems
- WhatsApp Business Automation
- AI Website & App Creators
- MacBook Pro Customization
How do I choose the right AI solution for my business?
Our platform provides detailed product descriptions, comparison tools, and use case examples to help you identify the best solution for your needs. Additionally, our team is available for consultations to understand your specific requirements and recommend appropriate options.
Can the AI solutions be customized for my specific needs?
Yes, many of our solutions offer customization options. The level of customization varies by product, from simple configuration settings to fully tailored implementations. During the consultation phase, we discuss your specific needs to determine the required level of customization.
Do I need technical expertise to use the AI solutions?
Most of our solutions are designed to be user-friendly and accessible to non-technical users. For more complex implementations, we provide training and support to ensure you can effectively utilize the tools. Some advanced customizations may require technical knowledge, but our team can assist with these aspects.
Implementation and Support
What is the implementation process like?
Our implementation process typically includes:
1. Initial consultation and requirement gathering
2. Proposal and solution design
3. Contract and agreement
4. Solution development and customization
5. Testing and quality assurance
6. Client training and onboarding
7. Go-live and final deployment
8. Post-launch support and optimization
How long does implementation take?
Implementation timelines vary depending on the complexity of the solution and your specific requirements. Simple implementations may take as little as a few days, while more complex, customized solutions might require several weeks. We provide estimated timelines during the consultation phase.
What kind of support does Hostiva provide?
We offer comprehensive support through multiple channels:
- Email support (support@hostiva.tech)
- WhatsApp and Telegram support (+971585289966)
- Help Center with documentation and tutorials
- Training sessions for new implementations
- Ongoing optimization assistance
What are your support hours?
Our primary support team is available:
- Monday - Friday: 9:00 AM - 6:00 PM (GMT+4)
- Saturday: 10:00 AM - 2:00 PM (GMT+4)
- Sunday: Closed
For urgent matters outside these hours, you can reach us via WhatsApp or Telegram.
Pricing and Billing
How is pricing structured for your solutions?
Pricing varies by product and typically follows one of these models:
- Subscription-based (monthly or annual)
- One-time purchase
- Usage-based pricing
- Tiered pricing based on features or scale
Each product listing includes clear pricing information.
Do you offer free trials?
Many of our solutions offer free trials or demo versions so you can evaluate them before purchasing. Trial availability and duration are specified on individual product pages.
What payment methods do you accept?
We accept major credit cards, bank transfers, and select digital payment methods. For enterprise clients, we can arrange custom payment terms.
What is your refund policy?
Our refund policy varies by product type:
- Subscription services: 14-day money-back guarantee for new subscriptions
- One-time purchases: Refunds available within 30 days if the product is demonstrably defective
- Custom implementations: Handled according to the terms in your service agreement
For complete details, please review our [Refund Policy](/refund-policy).
Security and Privacy
How does Hostiva ensure data security?
We implement industry-standard security measures to protect your data, including encryption, secure access controls, regular security audits, and compliance with relevant regulations. Our vendors are also required to maintain high security standards.
What happens to my data when I use your AI solutions?
Data handling varies by solution. Generally, your data is used only to provide the service you've purchased. For specific information about data processing for each solution, please refer to the product documentation and our [Privacy Policy](/privacy-policy).
Are your solutions compliant with privacy regulations?
Yes, we strive to ensure all solutions on our platform comply with major privacy regulations such as GDPR and CCPA. However, as requirements vary by region and use case, we recommend reviewing the specific compliance information for each product.
For Vendors
How can I become a vendor on Hostiva?
If you offer high-quality AI solutions and would like to join our marketplace, please contact us at partnerships@hostiva.tech with information about your product. Our team will review your submission and guide you through the onboarding process if it meets our standards.
What are the commission rates for vendors?
Commission rates typically range from 20-30% depending on exclusivity arrangements and other factors. For detailed information, please review our [Author Terms](/author-terms) or contact our partnerships team.
Additional Help
I have a question that's not answered here. How can I get help?
For any questions not covered in this FAQ, please contact our support team:
- Email: support@hostiva.tech
- WhatsApp/Telegram: +971585289966
- Visit our [Help Center](/help-center) for additional resources
How can I provide feedback about Hostiva?
We value your feedback! Please share your thoughts, suggestions, or concerns by emailing support@hostiva.tech or using the feedback form in your account dashboard.