Refund Policy

Last Updated: April 28, 2025

1. Introduction

At Hostiva.tech ("Hostiva," "we," "our," or "us"), we strive to ensure your satisfaction with our products and services. This Refund Policy outlines the conditions under which we offer refunds for purchases made through our platform.

2. Scope

This Refund Policy applies to all products and services purchased directly through the Hostiva platform, including AI solutions, subscription services, and digital products.

3. Refund Eligibility

3.1 Digital Products and Services

3.1.1 Subscription Services
For subscription-based services (such as AI Chatbots, Social Media Growth Automation, AI-Powered Call Centers, etc.):

- 14-Day Money-Back Guarantee: We offer a 14-day money-back guarantee for new subscriptions. If you are not satisfied with the service, you may request a full refund within 14 days of the initial purchase.
- Prorated Refunds: After the initial 14-day period, refunds for subscription cancellations will be issued on a prorated basis for the unused portion of your subscription period, less any applicable fees.
- No Refunds for Partial Use: We do not offer refunds for partial use of a subscription period if you choose to cancel your subscription mid-cycle after the initial 14-day period.

3.1.2 One-Time Purchases
For one-time purchases of digital products:

- Defective Products: If a product is demonstrably defective or does not function as described, you may request a refund within 30 days of purchase.
- **No Refunds for Downloaded Products**: Once a digital product has been downloaded or accessed, refunds will not be issued except in cases where the product is demonstrably defective.

3.2 Implementation and Customization Services

For implementation, customization, or development services:

- Project Milestones: Refunds for custom implementation projects are handled according to the specific terms outlined in your service agreement.
- Work in Progress: We do not offer refunds for work that has already been completed or is in progress.
- Deposits: Deposits for custom work are generally non-refundable unless otherwise specified in your service agreement.

4. Non-Refundable Items

The following purchases are non-refundable:

- Products or services that have been fully delivered and meet the specifications outlined in the product description
- Custom development work that has been completed according to agreed-upon specifications
- Subscription fees for periods that have already elapsed
- Products purchased during special promotions marked as "non-refundable"
- Products where you have violated the terms of use or license agreement

5. Refund Process

5.1 How to Request a Refund

To request a refund, please contact our support team through one of the following channels:

- WhatsApp or Telegram: +971585289966
- Email: support@hostiva.tech

Please include the following information in your refund request:
- Your full name and contact information
- Order number or transaction ID
- Date of purchase
- Reason for requesting a refund
- Any relevant documentation supporting your request (e.g., screenshots of errors)

5.2 Refund Review Process

All refund requests will be reviewed on a case-by-case basis. We will respond to your refund request within 5 business days.

5.3 Refund Method

Refunds will be issued using the same payment method used for the original purchase. Please note that:

- Credit card refunds typically take 5-10 business days to appear on your statement, depending on your credit card issuer.
- Bank transfer refunds may take 7-14 business days to process.
- Other payment methods will be refunded according to their standard processing times.

6. Cancellation of Services

6.1 Subscription Cancellation

You may cancel your subscription at any time through your account dashboard or by contacting our support team. Upon cancellation:

- You will retain access to the service until the end of your current billing period.
- No further charges will be made to your payment method for future billing periods.
- Refunds will be processed according to the terms outlined in Section 3.1.1.

6.2 Cancellation of Custom Projects

For cancellation of custom implementation or development projects:

- Cancellation terms are governed by the specific agreement for your project.
- Work completed prior to cancellation must be paid for in full.
- Deposits may be non-refundable as specified in your agreement.

7. Exceptions and Special Circumstances

We understand that special circumstances may arise. We reserve the right to make exceptions to this policy at our discretion. If you believe your situation warrants special consideration, please include this information in your refund request.

8. Changes to This Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions about this Refund Policy, please contact us:

- By WhatsApp or Telegram: +971585289966
- By email: support@hostiva.tech