Report a Problem

Help Us Improve Your Experience

At Hostiva.tech, we are committed to providing a seamless and reliable experience with our AI solutions marketplace. If you encounter any issues or problems while using our platform or services, we want to hear about it so we can address your concerns promptly.

Types of Issues You Can Report

Technical Issues
- Website errors or malfunctions
- Platform performance problems
- Integration difficulties
- Account access issues
- Payment processing errors
- Mobile compatibility problems

Product-Related Issues
- AI solution not functioning as described
- Implementation challenges
- Compatibility issues with your existing systems
- Performance concerns with purchased solutions
- Documentation inaccuracies

Security Concerns
- Suspected security vulnerabilities
- Unauthorized account access
- Data privacy concerns
- Suspicious activities

Content Issues
- Inaccurate product descriptions
- Misleading information
- Inappropriate content
- Copyright infringement (see our [Copyright Policy](/copyright-policy) for specific procedures)

Vendor-Related Issues
- Vendor communication problems
- Support quality concerns
- Misrepresentation of services
- Delivery delays

How to Report a Problem

1. Submit a Report Form

For most issues, the fastest way to get assistance is through our problem report form:

Problem Details:
- Provide a clear, concise description of the issue
- Include when and how the problem occurred
- Describe any error messages you received
- List steps you've already taken to resolve the issue
- Attach screenshots if applicable (these can be extremely helpful)

Your Information:
- Your name
- Email address
- Account username (if applicable)
- Best way to contact you

2. Direct Contact

For urgent matters or if you prefer direct communication:

- Email: support@hostiva.tech (Include "PROBLEM REPORT" in the subject line)
- WhatsApp/Telegram: +971585289966

3. Security Vulnerabilities

If you discover a security vulnerability, please report it immediately to:
- Email: security@hostiva.tech

We take security reports very seriously and appreciate responsible disclosure.

What Happens After You Report a Problem

1. Acknowledgment: You will receive confirmation that we've received your report within 24 hours.
2. Investigation: Our technical team will investigate the issue.
3. Updates: We'll keep you informed about our progress in resolving the problem.
4. Resolution: Once resolved, we'll provide confirmation and any necessary follow-up information.
5. Prevention: We'll implement measures to prevent similar issues in the future.

Response Times

We prioritize problem reports based on severity:

- Critical Issues (system-wide outages, security breaches): Response within 2 hours
- High Priority (functionality severely impacted): Response within 4-8 hours
- Medium Priority (partial functionality issues): Response within 24 hours
- Low Priority (minor issues, cosmetic problems): Response within 48 hours

Feedback on Resolution

After your issue is resolved, we welcome your feedback on the resolution process. Your input helps us continuously improve our support services.

Prevention Tips

To minimize potential problems:

- Keep your account information and password secure
- Regularly update your browser and operating system
- Clear your cache and cookies if experiencing persistent website issues
- Review product requirements before purchase to ensure compatibility
- Follow implementation guides carefully when setting up new solutions

Thank you for helping us improve Hostiva.tech. Your feedback is invaluable in our mission to provide the best possible AI solutions marketplace.