Help Center

Welcome to the Hostiva.tech Help Center

Our Help Center is designed to provide you with comprehensive resources, guides, and information to help you make the most of Hostiva's AI solutions. Whether you're just getting started or looking to optimize your existing implementation, you'll find the assistance you need here.

Quick Links

- [Frequently Asked Questions](#frequently-asked-questions)
- [Getting Started Guides](#getting-started-guides)
- [Video Tutorials](#video-tutorials)
- [Technical Documentation](#technical-documentation)
- [Troubleshooting](#troubleshooting)
- [Contact Support](#contact-support)

Frequently Asked Questions

Visit our [FAQ page](/faq) for answers to common questions about our platform, services, and policies.

Getting Started Guides

For New Users

- Platform Overview: Understanding the Hostiva marketplace and how to navigate it
- Account Setup: Creating and configuring your Hostiva account
- Finding the Right Solution: How to compare and select AI tools for your business
- Making Your First Purchase: Step-by-step guide to acquiring solutions
- Implementation Basics: Initial setup and integration of your new AI tools

For Businesses

- Enterprise Implementation: Strategies for larger organizations
- Team Management: Adding and managing user accounts and permissions
- Integration Options: Connecting Hostiva solutions with your existing systems
- **Scaling Your AI Usage**: Planning for growth and expansion

For Vendors

- Becoming a Vendor: How to join our marketplace as a solution provider
- Product Listing Guidelines: Best practices for showcasing your solutions
- Vendor Dashboard Tutorial: Managing your offerings and analytics

Video Tutorials

Our video library contains step-by-step visual guides for using various features of the Hostiva platform and implementing specific AI solutions:

- Platform Navigation
- Smart AI Chatbot Setup
- Social Media Automation Configuration
- WhatsApp Business Integration
- CRM System Implementation
- AI Call Center Deployment
- Website Builder Walkthrough

Technical Documentation

Detailed technical resources for developers and IT professionals:

- API Documentation
- Integration Guides
- Security Best Practices
- Performance Optimization
- Custom Development Options

Troubleshooting

Common issues and their solutions:

- Connection Problems
- Integration Challenges
- Account Access Issues
- Payment Concerns
- Performance Optimization

Support Options

Self-Service Support

- Knowledge Base: Searchable articles and guides
- Community Forum: Connect with other users and share experiences
- Video Tutorials: Visual step-by-step instructions

Assisted Support

- Live Chat: Available during business hours
- Email Support: support@hostiva.tech
- WhatsApp/Telegram: +971585289966
- Phone Support: For enterprise customers (by appointment)

Support Hours

Our support team is available:
- Monday - Friday: 9:00 AM - 6:00 PM (GMT+4)
- Saturday: 10:00 AM - 2:00 PM (GMT+4)
- Sunday: Closed

Training and Webinars

We regularly host live webinars and training sessions on various topics:

- Product demonstrations
- Implementation strategies
- Advanced usage techniques
- Industry-specific applications

Check our [Events Calendar](#) for upcoming sessions or view our library of [Recorded Webinars](#).

Feedback

We're constantly improving our Help Center to better serve your needs. If you have suggestions or can't find what you're looking for, please [contact us](/contact-us) with your feedback.